FREQUENTLY ASKED QUESTIONS

Q: WHAT ARE YOUR OPENING HOURS?

A: The Mulleady's Waste Divison opening hours are 8am to 5 pm Monday to Friday (the office and civic amenity site).

The civic amenity facility is also open to the public from 9am to 1pm on Saturdays.

Q: WHY HAS MY WHEELIE BIN NOT BEEN COLLECTED?

A: What time was the wheelie bin out at?

We recommend that all wheelie bins be left out for collection before 7 am as we cannot guarantee that wheelie bins will be emptied at the same time every week. We are unable to do so due to changes of driver, variation in traffic conditions, breakdown of vehicles, weather etc.

A: Is there a valid sticker on your bin?

If a customer's sticker has been stolen or lost, their wheelie bin will not be emptied, as the sticker is the only proof for our operatives that you have paid for our refuse service.

A: What is in the Wheelie Bin?

Any of the following materials are prohibited in a domestic wheelie bin - hazardous / chemical / medical waste, fluorescent light bulbs, paints, thinners, inks, tyres, pressurised containers, batteries, builders waste including rubble (bricks stone), wire, piping, topsoil, asbestos etc.

A: Was the Wheelie Bin too heavy?

A wheelie bin is considered too heavy if it is difficult for one person to move. If this is the case the wheelie bin cannot be serviced, as it would present a serious risk to the safety of our staff and of the public in general, as it could fall off the lifting mechanism and seriously injure someone. There is also the risk that a wheelie bin could fall into the back of the truck and a replacement wheelie bin would need to be issued (the fee is € 40 for the replacement of a wheelie bin).

A: Has your Microchip been damaged?

All Mulleadys Ltd. domestic wheelie bins are fitted with a microchip so they can be identified and the weight recorded under the Pay-By-Weight Scheme. If the microchip is damaged then the wheelie bin cannot be lifted by the refuse truck. Please phone our office and we will have this microchip replaced.

Q: WHAT DISCOUNTS ARE THERE AVAILABLE FOR OLD AGE PENSIONERS OR HOUSEHOLDS ON SOCIAL WELFARE?

A: Please contact your local authority as in some cases they provide support for refuse collection.

Q: WHAT HAPPENS IF MY WHEELIE BIN IS STOLEN / GOES MISSING?

A: We would ask you to contact the Gardai and report the theft of your bin. Upon receipt of a € 40 deposit we will deliver a replacement wheelie bin. If your wheelie bin is stolen repeatedly one of our representatives will call to your home to review your arrangements.

Q: WHAT HAPPENS IF MY DIRECT DEBIT IS RETURNED?

A: A letter will be sent informing the customer that their DD has been returned and explaining that they are required to send an alternative form of payment within the next 5 days or service will be suspended until such time a payment is received. There will be a charge of € 5 for each returned DD as a result of bank charges passed on to Mulleadys Ltd.

Q: MY DIRECT DEBIT WAS RETURNED, THE MONEY IS AVAILABLE NOW, CAN YOU REQUEST PAYMENT AGAIN?

A: We only make one presentation to your bank per month, alternatively a form of payment must be made to keep accounts in order. If we get more than two returned DDs, then unfortunately Direct Debit will no longer be an option and the remainder of the year would have to be paid in full.

Q: WHAT DO I DO IF I CHANGE BANK ACCOUNT?

A: If you are changing account but not changing bank then you just need to send us your new account details giving seven days prior notification. If you are changing bank then a new mandate will be required, please give us a minimum of 10 working days to process your mandate. If sufficient time is given to process the new mandate payment will have to be received for the month missed immediately.

Q: HOW DO I CANCEL MY DIRECT DEBIT?

A: Notification of Direct Debit cancellation must be made in writing to Mulleadys Ltd. We require seven working days prior notice of cancellation date.

Q: WE ARE MOVING WITHIN THE AREA SERVICED BY Mulleadys Ltd., WHAT IS THE PROCEDURE?

A: We require written confirmation of change of address, and we will need sufficient time to issue you with a new sticker with the correct address (minimum of 10 working days). You can take your wheelie bin to your new address yourself and we will post out the new sticker to you. Wheelie bins will only be collected from address indicated on the sticker.

Q: I WISH TO CLOSE MY ACCOUNT WHAT DO I NEED TO DO?

A: We require written notification of cancellation. Refunds (if due) will only be issued if proper notification has been received and we have recovered our wheelie bins.

Q: CAN I GET A RECEIPT FOR TAX PURPOSES?

A: We can send out statements if specifically requested.

Q: WHERE SHOULD I LEAVE MY WHEELIE BIN / BAG ON COLLECTION DAY?

A: Wheelie Bins should be left out on the path, outside of your house, (some wheelie bins are left at a particular spot by special agreement) handles pointing towards the road.

Q: OUTSIDERS ARE PUTTING RUBBISH IN MY WHEELIE BIN WITHOUT MY PERMISSION, WHAT CAN YOU DO?

A: The use of the wheelie bin is the responsibility of the householder, Mulleadys Ltd cannot monitor unauthorised depositing of waste.

Q: I LEFT SOME EXTRA BLACK BAGS NEXT TO MY WHEELIE BIN, WHY WEREN'T THEY COLLECTED?

A: We don't recommend that extra waste is placed alongside your wheelie bin however if the need arises please telephone our offices and we can pass word on to our lorry driver.

Q: WHERE CAN I BRING GLASS TO BE RECYCLED?

A: For a list of bring centres/glass banks in your area please contact your local authority.