TO TALK TO A CUSTOMER SERVICE AGENT CALL
043-3324128
Frequently Asked Questions
- What are your opening hours?
- Where can I purchase Pre-paid Bags or Tags?
- How often are Pay by Weight Invoices issued?
- Why was my wheelie bin not emptied?
- Where should I leave my wheelie bin or bag on collection day?
- What discounts are available to Old Age Pensioners or households on social welfare?
- What happens if my wheelie bin gets stolen or goes missing?
- What happens if my Bin Tag gets stolen or goes missing?
- Outsiders are putting waste into my wheelie bin without my permission, what can I do?
- Can I leave extra bags beside my wheelie bin if the need arises?
- What happens if my Direct Debit is returned?
- My Direct Debit was returned, the money is available now, can you request payment again?
- What do I do if I change bank account?
- How do I cancel my Direct Debit?
- We are moving address within the area serviced by Mulleady’s, what is the procedure?
- How do I cancel my service?
- Can I claim tax relief on my bin charges?
- Where can I bring glass to be recycled?
What are your opening hours?
Office Hours:
- Monday – Friday: 8.00am – 1.00pm; 1.45pm – 5.00pm
- Closed Saturdays, Sundays & Bank Holidays
Opening Hours at Cloonaugh, Drumlish, Co. Longford:
| Day | Opening Hours |
|---|---|
| Monday | 8am - 5pm (closed through lunch) |
| Tuesday | 8am - 5pm (closed through lunch) |
| Wednesday | 8am - 5pm (closed through lunch) |
| Thursday | 8am - 5pm (closed through lunch) |
| Friday | 8am - 5pm (closed through lunch) |
| Saturday | 9am-1pm |
| Sunday | Closed |
| Bank Holidays | Closed |
Lunch hours are 1pm-1.45pm
Opening Hours at Westlink Business Park, Athlone Road, Longford:
| Day | Opening Hours |
|---|---|
| Monday | 8am - 5pm (closed through lunch) |
| Tuesday | Closed |
| Wednesday | 8am - 5pm (closed through lunch) |
| Thursday | Closed |
| Friday | Closed |
| Saturday | 9am-3pm |
| Sunday | Closed |
| Bank Holidays | Closed |
Lunch hours are 1pm - 1.45pm
Where can I purchase Pre-paid Bags or Tags?
For a list of outlets click here
How often are Pay by Weight Invoices issued?
Invoices are currently issued half yearly every January and every July. As always invoices are issued in advance for the six months ahead. Waste weights are estimated and adjusted accordingly on your next invoice.
Why was my wheelie bin not emptied?
If your bin hasn’t been emptied please first check if:
- The correct bin was left out for collection
- The bin was out on time. We recommend that all bins are left out for collection before 7am as we cannot guarantee that they will be emptied at the same time every week. Collection times often vary due to circumstances beyond our control
- Your account is paid up to date (Pay by Weight customers)
- You had the relevant prepaid tag attached (Pay by Tag customers)
- The correct items were placed in your wheelie bins. Was your recycling bin contaminated with any non recyclables? Was there any clinical or hazardous waste in your waste bin?
- The wheelie bin was too heavy. A wheelie bin is considered too heavy if it is difficult for one person to move. If this is the case the wheelie bin cannot be serviced, as it presents a serious risk to the safety of our staff and to the public in general, as it could fall off the lifting mechanism and seriously injure someone. There is also the risk that a wheelie bin could fall into the back of the truck and a replacement wheelie bin would need to be issued at the expense of the customer.
If none of the above applies then please contact us and we will investigate the matter further.
Where should I leave my wheelie bin or bag on collection day?
Wheelie Bins and bags should be left out on the path, outside of your house unless otherwise agreed. The handles of the wheelie bin should be pointing towards the road. Please ensure that our collection vehicles have safe access and that the bins or bags are not blocked in or hidden behind any vehicles etc.
What discounts are available to Old Age Pensioners or households on social welfare?
We do not provide any discounts however you should contact your local authority as in some cases they provide support for refuse collection.
What happens if my wheelie bin gets stolen or goes missing?
We would ask you to contact the Gardai and report the theft of your bin. Customers are liable to cover the cost of lost or stolen bins while in their procession. A replacement bin will then be delivered. If your wheelie bin is stolen repeatedly one of our representatives will call to your home to review your arrangements.
What happens if my bin tag gets stolen or goes missing?
Mulleady’s are not responsible for lost or stolen tags. To reduce the chance of your tag being stolen please ensure that you fill out your name, address and the date on your tag before attaching it to your bin (please write clearly and legibly). This will reduce the chance of someone else trying to use your tag at a different address.
Outsiders are putting waste into my wheelie bin without my permission, what can I do?
The use of the wheelie bin is the responsibility of the householder. Mulleady’s cannot monitor unauthorised depositing of waste. If this illegal dumping persists, you should contact your local litter warden who can investigate further.
Can I leave extra bags beside my wheelie bin if the need arises?
If you are a Pay by Weight customer then on occasion we will take your extra waste. You should contact our office in advance so that we can pass word onto our lorry drivers. Your wheelie bin will be emptied and weighed as normal. The excess material will then be placed inside the wheelie bin where it will also be weighed and emptied. If you are a Pay by tag customer then only the contents of the wheelie bin will be emptied.
What happens if my Direct Debit is returned?
You will be contacted by our accounts department. You will be required to send an alternative form of payment within 5 days or service may be suspended. There will be a charge of €5 for each returned direct debit as a result of bank charges passed on to Mulleady’s Ltd.
My Direct Debit was returned, the money is available now, can you request payment again?
We only make one presentation to your bank per month, you must make an alternative form of payment within 5 days. If we get more than two returned direct debits, then unfortunately direct debit will no longer be an option and the remainder of your invoice must be paid in full.
What do I do if I change bank account?
If you are changing account but not changing bank then you just need to send us your new account details giving 7 days prior notification. If you are changing bank then a new mandate will be required, please give us a minimum of 10 working days to process your mandate. If sufficient time is not given to process the new mandate, payment will have to be received for the month missed immediately. To download a direct debit mandate click here
How do I cancel my Direct Debit?
Notification of Direct Debit cancellation must be made in writing to Mulleady’s Ltd. We require seven working days prior notice of cancellation date.
We are moving address within the area serviced by Mulleady’s, what is the procedure?
We require written confirmation of change of address, and we will need sufficient time to issue you with a new label with the correct address (minimum of 10 working days). You can take your wheelie bins to your new address yourself and we will post out the new address labels to you. Wheelie bins will only be collected from address indicated on the label.
We are moving address outside the area serviced by Mulleady’s, what is the procedure?
We require written notification of cancellation of service. Your account will then be closed and a statement of any outstanding amounts will be issued. Customers are liable for any collections provided at their address after they have moved if they have failed to cancel the service. Refunds (if due) will only be issued if proper notification has been received and we have recovered our wheelie bins.
How do I cancel my service?
We require written notification of cancellation of service. Your account will then be closed and a statement of any outstanding amounts will be issued. Refunds (if due) will only be issued if proper notification has been received and we have recovered our wheelie bins.
Can I claim tax relief on my bin charges?
Yes tax relief can be claimed on Pay by Weight and Pay by Tag charges. Tax relief is given for charges paid during the previous year. To qualify you must have paid on full and on time, please hold onto your Pay by Weight invoices or Tag stubs. Tax relief can be claimed from your local revenue office or on line through www.revenue.ie. If you require receipts for Pay by Weight charges please contact us.
Where can I bring glass to be recycled?
Glass can be recycled for free at all local authority glass banks. For a list of glass banks in your area please contact your local authority.